Program details
| Program | Mission Control customer account and installation notifications |
| Sent by | ISP Advisor (Kellim Marketing LLC), 112 East Washington Avenue, Ava, Missouri 65608, an authorized sales agent for internet providers such as Total Highspeed |
| Texts start with | The name we send under, for example "ISP Advisor for Total Highspeed:" |
| Sent from | The toll-free number we text from for your provider. For Total Highspeed customers: 1-888-8THS-169 (1-888-884-7169) |
| Message types | Account and service notifications and customer care. No marketing or promotional texts. |
| How often | Varies. Usually 2 to 6 texts for each new service, plus replies to your messages. |
| Cost | Message and data rates may apply. |
| Help | Reply HELP to any text, call us at 1-888-27-MCTRL, or email support@m-ctrl.app |
| Opt out | Reply STOP at any time |
How you agree to get texts
You sign up for internet service in person with one of our sales reps. The rep asks for your mobile number, reads you the script below, and only enters your number if you say yes. Saying no doesn't affect your service. Your signed service agreement also includes your consent to texts.
What our reps say
Rep: "Can I get a mobile number for your account? ISP Advisor will text you from 1-888-8THS-169 on behalf of your internet provider with your welcome link, your agreement to sign, and install appointment reminders. It's usually 2 to 6 texts, and message and data rates may apply. You can reply HELP for help or STOP to opt out anytime. Our terms are at www.m-ctrl.app/sms-terms and our privacy policy is at www.m-ctrl.app/privacy. Is it OK for us to text you? Yes or no?"
Customer: "Yes."
Rep: "Great, you're signed up. You'll get a welcome text in a few minutes confirming it."
The line in the service agreement the customer signs reads:
I agree to receive text messages about my account and installation from Total Highspeed and its sales agent at the number shown, at the mobile number I provided. Msg & data rates may apply. Reply HELP for help or STOP to opt out.
What we send
- A welcome text with a link to your account details and your agreement to sign
- Install appointment reminders, and a request to confirm (reply YES or NO)
- Messages from your installer or sales rep about your installation, and answers to your questions
Sample messages
"ISP Advisor for Total Highspeed: Hi Robert, welcome to Total Highspeed with ISP Advisor! Your account details and agreement to sign: https://login.m-ctrl.app/w/… Reply STOP to opt out."
"ISP Advisor for Total Highspeed: Hi Robert, this is Terry, your installer with ISP Advisor. Your Total Highspeed install is set for Wed, Nov 4, 8-10am. Will you be home? Reply YES to confirm or NO if you need a new time. Reply STOP to opt out."
Help and opting out
Reply HELP to any text for help, or contact us at 1-888-27-MCTRL (888) 276-2875 or support@m-ctrl.app.
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) at any time to stop all texts. You'll get one last text confirming you're opted out, and no more after that. Reply START to opt back in.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Privacy
We do not sell, rent or share your mobile number or your consent to receive texts with third parties or affiliates for marketing purposes. Text messaging opt-in data and consent are never shared with anyone else. See our privacy policy.